Shipping Policy

Shipping policy

If the items you ordered are in stock, it will be processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If the items are not in stock, you will be notified within 48 hours with a lead time.

During high volume periods (Christmas, Easter, Fathers Day) there may be additional shipping delays.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.


In-store pickup

You can skip the shipping fees with free local pickup at our warehouse facility in Yatala, QLD 4207. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. If the items are not in stock, we will advise you within 24 hours.

Our in-store pickup hours are Monday to Friday, 9am to 4pm. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to every country and use a variety of couriers including DHL, FedEx and TNT.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Outback Kitters is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some orders will not be available to ship to PO Boxes. Orders that require to be palletised (bullbars, large lift kits) will need to be delivered to a commercial address with access to a forklift. We do not ship via Australia Post so PO Box deliveries are not currently accepted.

Damaged Products


In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and as many photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you would like to get Shipping Insurance on your item, please contact us and we will organise an additional charge to cover the insurance on the product. 

In the event your order is damaged, we will work with the courier company on reimbursement to replace the product.

If you have any further questions, please don't hesitate to contact us at